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Tech237
Moderator
Username: Tech237
Post Number: 1418
Registered: 4-2004
| | Posted on Monday, March 28, 2011 - 10:26 am: | 
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As some of you know I work for a cable company and one thing that has always left me exasperated is this attitude a large number of our customer have that we are the worst people, when we cut their services AFTER their bill reached 50 days outstanding.
To them it OUR fault their payment is late, never, never their fault for not paying it.
I had one guy this morning tell me "We obvioulsy don't value his custom", I so much wanted to reply " No, Sir, thats why we let you services run for 50 days without receiving any payment from you", but held my tongue.
On the flipside, two calls later, an older lady worried because she was two days late, and would be able to pay until next Monday..
Tech237
N7AUS
God only made some many perfect head, on the rest he put hair.
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Tech833
Moderator
Username: Tech833
Post Number: 1943
Registered: 8-2002
| | Posted on Monday, March 28, 2011 - 11:35 am: |
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People today are conditioned to believe that nothing is their fault. The reason bad things happen to them is completely out of their control.
You see it at work- People going out of their way to blame things on others. You see it at home, especially if your family watches lots of TV.
So, it is reasonable to believe that when you fail to pay your cable bill, it could be that because your do not have enough money coming in to support your level of spending, and with today's mentality, it isn't your fault. It's because your job doesn't pay enough. It's because the price of gas has gone up and consumes all expendable income. Maybe it's because your social security or pension isn't keeping up with inflation. It couldn't possibly be that you are living beyond your means (your fault), or you simply won't admit that you cannot afford the luxury of cable service (your fault).
People are accustomed to never admitting they are solely at fault.
The really sad part is, for those of us who freely admit when we are at fault, it throws people off when we do. I had one client get teary eyed and wanted to hug me because I admitted I was completely at fault and arranged to use my resources make it right.
Your radio 'Mythbuster' since 1998
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Dale
Senior Member
Username: Dale
Post Number: 1688
Registered: 12-2002
| | Posted on Monday, March 28, 2011 - 7:51 pm: |
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well it is true everything has gone up. and
somethings are gonna go unpaid to put food
on the table. clothes on our backs, an rent
to keep our place.so if its my fault i want
to have money for more IMPORTANT things
then so be it. cable/satelite isnt needed
not at my house anyway
dale/a.k.a.hotrod
cef426
cvc#64
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Tech237
Moderator
Username: Tech237
Post Number: 1422
Registered: 4-2004
| | Posted on Friday, April 08, 2011 - 11:10 am: |
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Paul,
I see that sort of thing regularly, whenever we have had say an area wide issue and a customer calls in demanding a credit, and expecting a fight. My simple "of course. That would work out to $x.xx" often leaves them speechless.
Tech237
N7AUS
God only made some many perfect head, on the rest he put hair.
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Teham_2000
New member
Username: Teham_2000
Post Number: 9
Registered: 12-2006
| | Posted on Sunday, May 01, 2011 - 3:36 am: |
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hmmmmmmm sounds like my ex-wife. Nothing was ever her fault was always someone elses fault. ttony/n5jva/cef 259 |
Nspector
New member
Username: Nspector
Post Number: 3
Registered: 3-2011
| | Posted on Saturday, June 04, 2011 - 6:09 pm: |
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Sounds more like the "entitlement mentality" to me.... |
Press_man
Intermediate Member
Username: Press_man
Post Number: 205
Registered: 5-2008
| | Posted on Monday, June 06, 2011 - 5:06 pm: |
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Gooday all;
We just switched to cable to get less expensive faster net, now we have TV and still have the phone. Before we watched antenna (35 channels 40-80 miles away)free, had net and phone for $127 per mo. Now we have all three for $99. I figure we have to pay a bill anyway. For 2 yrs we get to save $28 per month, not much huh, ha, that's $336 a year then it goes up $20 per mo.
Just my 2 cents, the world is full of me first.
Wally/Pressman/KC4ZWM
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Tomcatinva
Intermediate Member
Username: Tomcatinva
Post Number: 142
Registered: 11-2003
| | Posted on Friday, June 10, 2011 - 12:20 pm: |
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Nspector you hit the nail on the head when you said...
"Sounds more like the "entitlement mentality" to me...."
I couldn't agree more with you on that. It's sad to say, but you see that a lot and everywhere these days.
TomCat in VA
CEF217
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