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Oklahoma 428
| | Posted on Wednesday, July 18, 2001 - 7:43 pm: | 
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I would like to commend Coppers on using UPS as their carrier. Not too many companies take the time or effort to maim your merchandise before you get it like good ol' UPS. I recieved my new Antron 99 3 months ago, broken in shipping and I was mad as hell. I filed a claim with them and I am still waiting on them to get the money to Coppers so they can send me a new and hopefully unbroken antenna. So much for customer service! Coppers may very well have lost a good customer thanks to those idiots at UPS, since I should have had my antenna up months back.
Anyone else have a similar experience with "Big Brown" ? |
customerservice at copper
| | Posted on Thursday, July 19, 2001 - 4:48 pm: |
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I work in customer service at Copper and we were not aware of your problem with UPS over a damaged claim. If you could call us at 1-800-626-6343
and ask for Suzanne or email us at customerservice@copperelectronics.com with your name and address we will be happy to look into why it's taking UPS so long to take care of your claim. We are looking into other carriers but our past experience with the Post Office and RPS hasn't been any better, so until we can find a carrier that meets our shipping requirements I'm
afraid we will just have to work together on making UPS take care of it's mistakes. |
guywithnoradio
| | Posted on Thursday, July 19, 2001 - 6:45 pm: |
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I can't seem to get anything shipped to me from anywhere by anyone using any carrier!! UPS mangled my KLV-550. No problem getting help from Copper,(Thanks, Suzanne!! :-D )But I had to call UPS four times to try to get them to pick up the package--each time, they would promise it would be done, and each time I had to stay at home or make arrangements for someone to be here. Four days in a row, they didn't come, I called back all FOUR times, and each time they said they didn't know anything about it!!! They also insisted that I could not bring the package to my local hub, it had to be picked up at the original address. FOUR TIMES this happened. I say again, Copper was no problem at all, and eventually, I got straightened out, but I want to buy amps from Copper, and I can't bring myself to risk all this again!!! I (seriously) am thinking about coming down there to Kentucky myself and bringing back a golldang carload of KLV's!!!!!! LOL!!!!
Then, get this....I sent an a brand new Galaxy DX2517 to an outfit for upgrades (AF power trans, shottky barrier diode upgrades for AM detection and NB circuits, receive trans, beefier voltage reg trans, etc) plus full scope tune and align. The work was done, the radio was shipped to me US Postal Service, insured. It arrived at the PO yesterday, I got a tag in my mailbox, and went to pick it up today. It was soaking wet. Completely waterlogged through the outer shipping box, AND the big black Galaxy box (which was extensively taped itself). The radio was dripping water from inside the cabinet, and you could see condensation on the faceplate. The black material behind the speaker grille is warped and distorted from the water, and the hand mic was about 1/2 a pound too heavy, due to being, essentially, a sponge. So I filed a claim after waiting for 1/2 hour for the 'girl who takes care of this' to show up to work at 10:00 am. She looked at it and was pretty amazed herself, it seemed.  So we filled out the forms and all, and then she said I needed to show invoices, etc to prove the value. I went home and got it all (Thank Goodness I'm VERY good at keeping track of that stuff) and asked her if the shipping I paid in the original purchase counted, and she said yes. (Even the $40 bucks for the turbo-tune, hehe) Since the money I spent in the recent transaction was for the installation of all the parts I mentioned earlier, it was an UPGRADE, not a repair, so I was able to claim that labor+parts as additional value of the goods lost/destroyed. So after a few weeks, if not months, I should get a check for well over 500 dollars.
But I don't have my radio anymore, and how can I ever trust either UPS or USPS not to do this? Seriously. I know stuff goes all over the country everyday without this, but in my case, what can I do? |
Tech181 (Tech181)
| | Posted on Thursday, July 19, 2001 - 8:11 pm: |
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Oklahoma 428,
I never had trouble with UPS, but like yourself, I know of people that have. Pretty much every carrier screws up at one time or another. As far as damage goes the USPS carries the torch for that one!
I hope this incident doesn't cause Copper to lose you as a customer, as it's really not their fault. Once the package leaves the warehouse it's totally in the hands of the carrier and is their responsibility to make sure it arrives safely at its intended destination.
I think that the post by Customer Service shows that Copper is dedicated to providing top notch customer service. Heck, they replied to your post in one day, and offered assistance and it's not even their fault! Like you said you have been waiting for an answer from UPS for three months!
If anyone involved in this situation can work the kinks out of this deal it's Copper. Give them a call and see what you can work out together.
Good luck with UPS, and I hope to see you again on the forum!
Steve
181 |
vernonott
| | Posted on Thursday, July 19, 2001 - 8:23 pm: |
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I'm sure that you are disappointed with UPS on this particular shipment and service,but you certainly shouldn't be hyper with Copper.They have absolutely no control over a shipment after it leaves their place of business.I've received excellent service from UPS over the years and I've also had a few shipments damaged during transit.When you are transporting 100,000 packages a month some will fall prey to rough handling.73's GREENHORNET |
Anonymous
| | Posted on Friday, July 20, 2001 - 1:58 am: |
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Customerservice,
RPS??? It has been FedEX Ground for almost a year now. All carriers have their bad days. UPS, in their decision to make residential deliveries a secondary priority have caused packages to stay in the hubs after sort and that leaves packages vulnerable to damage while sitting at the hub for an extra day or two. Give FedEx Ground a consideration. Have a GREAT day! |
Anonymous
| | Posted on Friday, July 20, 2001 - 8:30 am: |
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Not much us little folks can do about Ups stuff-But don,t stop there..For every bad one (yours or a friend) let your voice be heard..E mail UPS all dept's you can find with a e mail address...Maybe they will sorta watch when they see the name From Copper...................Bill |
Copper_Fan
| | Posted on Friday, July 20, 2001 - 5:50 pm: |
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well guywithnoradio i had the same guy repair my 2950 you did he shipped it to me on July 9th and its not here yet  so im really scared the post office is going to give me a hard time about it now cause unfortunately i dont have a reciept but i will say i purchased tons of stuff from copper and UPS couldnt find me only one time LOL DAMN SMALL TOWNS!!!!!! but i have gotten them here with no probs including 2 of the 2990DX's so im happy with copper so far but i am sad my 2950 is probally in the mail carriers truck as he/she is talking DX with it LOL |
Copper_Fan
| | Posted on Friday, July 20, 2001 - 5:54 pm: |
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P.S. SUZANNE NEVER ANSWERED MY POST
JUST KIDDING  |
Oklahoma 428
| | Posted on Friday, July 20, 2001 - 7:13 pm: |
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I realize that Coppers isn't the one at fault in my case, but it seems like if Coppers does so much shipping through UPS they (UPS) would be eager to get things straightened out with Coppers in order to continue doing business with you guys.
I don't understand why its taking so long when UPS said the claim had been approved and they were going to send Coppers a check. They picked up the broken antenna and now they have the money and my antenna! I will call customer service tommorow and see what the hold up is. Thanks for the help.
Oklahoma 428 |
Tech181 (Tech181)
| | Posted on Saturday, July 21, 2001 - 1:08 am: |
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Oklahoma,
In the future, if this option works for you, request that your items be signed for when it arrives. I think UPS still does this. This way you can rip open the box in front of the driver and check out your gear. If it cool, great. If not refuse the item and go from there.
Steve
181 |
Copper_Fan
| | Posted on Saturday, July 21, 2001 - 2:46 am: |
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TECH 181
that doesnt work i told the UPS person to hold on while i check the AMP you sold me and she said "IS THE BOX DAMAGED?" i said no she said "see ya later" |
Anonymous
| | Posted on Saturday, July 21, 2001 - 9:26 am: |
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UPS acts like they are the only carrier out there! That is why I have no use for them at all... |
501
| | Posted on Wednesday, July 25, 2001 - 7:41 pm: |
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what do you get when you cross Fedx with UPS?
Fedup!!!! Ups sticks to high heaven with all there bull they dont care about the customer at all i have went round and round with the big boss at the local ups place here where i live and he is really a AS$.If i could i would have everthing sent to me usps |
vernonott
| | Posted on Wednesday, July 25, 2001 - 9:10 pm: |
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Fellow Radioman : I certainly am not a big fan or defender of any delivery company,but I can tell you this . For every one damaged package there are probably 100,000 delivered in decent shape.It's a hang of a job to transport fragile packages all across the country,a job I do not want. |
Anonymous
| | Posted on Wednesday, July 25, 2001 - 10:03 pm: |
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i agree vernonott. but it is how they handle the one damaged package that makes it a no big deal situation or a really big deal! |
bruce
| | Posted on Wednesday, July 25, 2001 - 11:34 pm: |
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sounds like a job for your ACTION REPORTER !!!
i had a problem with a 2 meter radio that vanished while being shipped from R&L sales in ohio so i called them they scrached their heads and said o'well we will send another radio because no one knows where the 1st one went i called a local action reporter and whatduknow BOTH radios showed up in about 4 days i liked them so mush i keeped BOTH which did not hurt the dealers feelings at all buy the way the first radio was shiped FED EX
bruce |
Oklahoma 428
| | Posted on Thursday, July 26, 2001 - 11:23 am: |
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I got the whole thing straightened out now...sheesh! UPS just kinda forgot to tell me that they had refunded my money back to my credit card! I had no idea they had done this so I was waiting a month for a refund or another antenna to be shipped. I didn't know they had credited me back since my credit card statement hasn't come yet and UPS failed to mention this *minor* detail. What kind of person gives you your money back, but doesn't tell you? Did they think that I wanted to wait another month to get a credit card statement so I would know? For Gods sake when you call them to file a claim the first thing they ask for is your phone # and three different UPS people took down my phone and adress and promised to keep me informed, ha what a joke! The more I think about UPS the more mad I get.
But alas! There is a bright side to this tale of gloom. Customer service at Coppers helped me out and after I found out what had been going on they ordered me another A-99! ...But I'm getting nervous again I looked on the UPS web site and tracked my package and it seems that its been stuck in Ok City since 3:11 am yesterday! I just hope this one makes it here okay, I don't want to have to deal with the twits at UPS ever again. |
Tech181 (Tech181)
| | Posted on Thursday, July 26, 2001 - 4:42 pm: |
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Bruce,
You should have shipped one of those radios back to the dealer.
Steve
Tech181
Tech181@copperelectronics.com |
Copper_Fan
| | Posted on Thursday, July 26, 2001 - 4:43 pm: |
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naaaa its fine they look stuck there but thats because the lazy clerk didnt scan it anywhere else along the trip LOL
By the way i ordered yet another radio from Copper a 2950DX and a Boomer 400 UPS shows the tracking number as not valid but i have faith in Suzanne who said it will make it here i have NO faith in UPS LOL
lets do a run down from Copper
ANT99
ANT99 GPK
Superstar 3900
Ranger freq counter (which sucks in the sunlight i dont recomend them ,,,, my opinion only)
2- KL40's
2- Palomar 250's
2- 2990DX Base radio's
1- Boomer 400
1- 2950DX mobile radio
anything i forgot?????? hmmmmm LOL im having way to much fun here
By the way i had my other 2950DX repaired by 8541 Electronics in North Carolina and it took the people at the post office( you know the ones that want to start charging .05 cent for every email) 17 Days to get my radio to me in Chicago woooooohoooooo i think they actually used a pony LOL |
vernonott
| | Posted on Thursday, July 26, 2001 - 7:28 pm: |
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Use guys can fuss,cuss,scream & complain until the cows come home and poo on my grave ,but if you plan on doing the mail order thing you will have to except the status quo as it is .It's sort of like playing cards .Sometime you win ,sometime you lose.No one likes to lose ,but if you are alive and breathing at one time or another you will lose.Stone hard cold facts of life. |
Travis
| | Posted on Monday, August 13, 2001 - 12:40 am: |
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UPS is pretty rough with packages, I have had alot of parts (restoration for old truck)and cb equipment come in beat up bad. I just had a car stereo shipped in from California fed ex ground and the package was pretty much perfect, but this is the first time i have dealt with fed ex ground.The bottom line is it is very frustrating to pay good money for whatever product, and it comes in all beat up! |
guywithnoradio
| | Posted on Monday, August 13, 2001 - 8:05 am: |
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I am still waiting to see if the Post Office is going to pay up for destroying my Galaxy DX2517...Just imagine being handed a soaking wet box, dripping on the post office floor, knowing that is your 500 dollar, almost new, perfect condition base radio inside that they have submerged!!!! I'm numb...I haven't talked on the radio for over a month--(of course, I was in Scotland for 2 weeks of it!!!)
David aka Highlander |
Skynet
| | Posted on Tuesday, January 01, 2002 - 11:40 am: |
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I have had nothing but bad experiences using UPS.
I live in Canada, and when UPS delivers a package to me they charge a $25 brokerage fee JUST to cross the border (that's about $34 canadian funds) and of course they still charge the regular shipping fee on top while USPS charges $5.00 fee and regular shipping fee. What a rip off, or should I call it "not paying attention tax"? I ordered a radio from the US once and UPS never delivered it, they did however send me several letters warning me that if I didn't pay for the item I didn't get they would give it to a collection agency. I called the UPS office and was told NINE different times just to ignor the collection letters but then a collection agency starting calling me...at this point I called the UPS office for TENTH time and advised them that I would no longer be calling them the next time I receive "yet another" letter warning me I'd better pay for the delivery of the item I never recieved. Instead I would be having my lawyer handle UPS's incompentence and what do you know?? I stopped getting their hate mail! Wow, I guess UPS or "unreliable delievery service" finally realized they weren't going to rip me off...
Incrediable...After that experience that by the way went on for four months, I wouldn't trust those losers to deliver a pencil to me. I have used USPS and FedEx hundreds of times without any problems what so ever. |
dimstar
| | Posted on Wednesday, January 02, 2002 - 3:42 pm: |
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Jeez. About 2 years ago, I sold a 1955 Telefunken Opus on Ebay. It was a beautiful radio. Im just glad I insured it. It was smashed to bits by Unreliable Package Service. It took 3 months for them to cough up the settlement after many phone calls and letters. I no longer use them. U.S.P.S Priority Mail is the way to go. Never a problem. |
bruce
| | Posted on Wednesday, January 02, 2002 - 9:12 pm: |
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About 35 years ago i bought a APX-6 WW2 radar transponder to convert to 1296 mhz. This thing was designed to work in combat no matter what it was about 12 inch cube and weighted well alot. I shiped it RAILWAY EXPRESS they SMASHED it bending the frount pannel which was 1/4 inch thick to almost U shaped no tubes in aircraft shock mounts servived nothing could be slavaged. after that i always went with USPS unless the dealer would not ship that way then i held my breath if it went UPS. Shipping can be fun yep! |
Richups
| | Posted on Sunday, January 27, 2002 - 1:30 pm: |
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I am not going to defend the rough treating issue of UPS but, I have to say that the best prevention of recieving damaged merchandise thru any delivery carrier would be in the packaging. There probably isn't a package delivery company out there that could honestly claim that our package will be babysitted from start to finish. Delivery companies don't care about condition as much as the bottom line: PRODUCTION. It is important to pay attention to how the company you purchase your product from packs merchandise. |
Bullseye
| | Posted on Sunday, January 27, 2002 - 7:36 pm: |
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I know I've had problems with shippers before. Quite often a better packing job would prevent impact damages(bent,crushed,etc...)or general neglect by the shipper. The water damage is inexcusable as far as I'm concerned. I for one would be willing to pay an extra fee to have Copper or any other co. for that matter pack my shipment more securely. Some of you may say"But I just spent $XXX.XX for a canute resistor" or whatever the case may be but think about it this way if you just spent $XXX.XX would'nt another $5 or $10 be considered cheap insurance to help the package get to you in one piece. I certainly do. |
Bigbob
| | Posted on Sunday, January 27, 2002 - 10:18 pm: |
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TECH181,can we have our orders custom packed,such as large surplus plastic ammo boxes sealed with electrical tape to water proof.Very sturdy!!! |
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